Shipping policy
Rajmahal is operated by Biomade Foods Private Limited. This policy applies to orders placed through store.rajmahaloil.com.
Delivery Locations
We deliver within India to PIN codes serviced by our delivery partners. Availability is subject to your delivery location and will be confirmed during checkout or order processing.
Order Processing and Dispatch
Orders are normally dispatched within 1–2 working days after payment confirmation, or order confirmation where Cash on Delivery is available.
Working days exclude Sundays and public holidays. During festivals, promotions or periods of high demand, processing may take longer. We will inform you of any significant delay affecting your order.
Estimated Delivery Time
Delivery normally takes 3–7 working days after dispatch, depending on your location. Remote locations may take longer.
Delivery dates are estimates unless a specific delivery commitment is stated when you place your order. Weather conditions, transport disruptions and other circumstances beyond our reasonable control may affect delivery.
If your order is delayed beyond the stated delivery schedule, contact us for assistance, including cancellation or refund where applicable.
Shipping Charges
Applicable shipping charges are displayed at checkout before you confirm your order. Any free shipping offer and its conditions will be shown on the website.
Order Tracking
Once your order is dispatched, tracking details will be shared using the contact information provided with your order, where tracking is available.
Delivery Address and Contact Details
Please provide a complete delivery address, correct PIN code and an active mobile number.
If you need to correct your address, contact us immediately. Changes may not be possible after dispatch. Any additional charge for a requested redelivery will be explained and agreed with you before it is arranged.
Damaged or Leaking Parcels
If the parcel appears visibly damaged, leaking or tampered with, you may refuse delivery and inform us promptly.
If you discover damage, leakage, missing items or an incorrect product after accepting delivery, contact us as soon as possible, preferably within 48 hours, with your order number and available photographs.
This reporting period helps us investigate promptly and does not limit your statutory rights. An unboxing video is helpful but is not compulsory.
Please retain the product, label and packaging where safe until we provide further instructions. Do not consume a product if its seal is broken or you suspect contamination.
Undelivered Orders
If tracking shows delivery but you have not received your order, or delivery could not be completed, contact us. We will investigate with the delivery partner and arrange an appropriate resolution.
If we cannot fulfil or deliver your order, we will inform you and refund the amount paid for the undelivered items, including applicable shipping charges where appropriate.
Contact Us
Biomade Foods Private Limited
Email: info@rajmahaloil.com
Phone: +91 94117 95117
For product issues, cancellations and refunds, please refer to our Refund and Cancellation Policy.