Refund policy

We want every Rajmahal order to reach you in good condition. This policy applies to purchases made through store.rajmahaloil.com, operated by Biomade Foods Private Limited.

Cancellation Before Dispatch

You may request cancellation before your order is dispatched by contacting us with your order number.

If cancellation is confirmed before dispatch, we will refund the full amount paid for the cancelled order. No cancellation fee will be charged.

Once dispatched, we may be unable to stop the shipment. Please contact us so we can explain the available options. This does not affect your rights concerning defective products, incorrect supply or qualifying delivery delays.

Returns for Change of Mind

As mustard oil is a food product, we do not ordinarily accept returns or exchanges solely because of a change of mind, personal taste preference or an incorrect pack selected by the customer.

This restriction does not apply to products that are damaged, leaking, defective, expired on delivery, incorrectly supplied or materially different from their description.

When You Can Request a Resolution

Please contact us if:

• Your product arrives damaged or leaking.
• The seal is broken or the product appears tampered with.
• You receive the wrong product or pack size.
• Items are missing from your order.
• The product is expired when delivered.
• You identify a product defect or quality concern.
• The product materially differs from what was advertised or ordered.
• Your order is not delivered, or is delivered late in circumstances where a refund is required under applicable law.

We will investigate and provide an appropriate remedy, which may include replacement, refund or another resolution agreed with you.

How to Report a Problem

Email info@rajmahaloil.com or call +91 94117 95117 and provide:

• Your order number.
• A description of the issue.
• Photographs of the product, label, packaging and shipping label, where available.
• Batch details, where relevant and readable.

For visible damage, leakage, wrong products or missing items, please report the issue promptly, preferably within 48 hours of delivery. Quality concerns should be reported as soon as discovered.

We will not automatically reject a valid claim because it was reported after 48 hours or because you do not have an unboxing video. Opening a product does not by itself remove your right to report a defect.

Please retain the affected product and packaging where safe. Do not consume suspected unsafe products.

Return Collection and Replacement

Please do not send products back without contacting us first. We will confirm whether collection, inspection or safe disposal is necessary.

For confirmed damage, defects or incorrect supply attributable to us or delivery, you will not be charged for the required return collection or replacement delivery.

Replacements are subject to stock availability. If a replacement is unavailable, or a refund is otherwise appropriate, we will process a refund.

Refund Amount

Refunds cover the amount actually paid for the affected items, including applicable taxes.

For a full order cancelled before dispatch, the refund includes the shipping charge paid. Where the entire order is undelivered or unusable because of a confirmed fulfilment or product issue, applicable shipping charges will also be refunded. Partial-order refunds will reflect the affected items and relevant charges.

A refund will not be restricted to store credit unless you choose that option.

Refund Method and Timeline

Approved refunds will normally be initiated within 3–5 working days after approval and completion of any necessary collection or verification.

Prepaid refunds will normally be returned to the original payment method. If this is not possible, we will agree on another suitable method with you.

For Cash on Delivery orders, where available, we will request suitable bank account or UPI details to issue the refund. We will never ask for your UPI PIN, card PIN or OTP.

The time taken for the refund to appear depends on your bank or payment provider. We will share confirmation or a reference number once the refund is initiated.

Complaints and Escalation

We will acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.